TelOne is accelerating the modernisation of Zimbabwe’s communication sector through the expansion of its Voice over Internet Protocol service. The VoIP platform is becoming a central part of how businesses, households and public institutions communicate. It replaces old fixed telephone lines with digital calling that uses internet connectivity. As more companies adopt digital tools, TelOne is positioning VoIP as a reliable, affordable and secure communication solution that fits the needs of a changing economy.

The VoIP service allows users to make and receive calls through broadband connections. This includes fibre, wireless and other internet platforms supported by TelOne’s national network. VoIP improves call clarity, reduces calling costs and gives users more flexibility in how they set up their communication systems. TelOne has focused on upgrading the service so that it supports modern business requirements such as remote work, cloud communication and real time collaboration.

TelOne designed VoIP to work with both simple home setups and advanced enterprise systems. For home users, VoIP offers affordable calling packages and stable performance. For businesses, it comes with advanced features such as virtual PBX, IP trunking, encrypted connections, call reporting and conferencing tools. These features allow companies to manage their communication from a single platform and reduce the need for expensive traditional infrastructure. As a result, organisations across banking, retail, logistics, education and public service sectors are integrating VoIP into their operations.

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The biggest attraction for many users is cost savings. VoIP uses internet bandwidth instead of traditional copper lines, which lowers both local and international calling charges. Businesses that make frequent internal calls across branches benefit even more, because VoIP can route those calls internally at no additional cost. This has made the service especially popular with companies that operate multiple offices, remote teams or call centres. The shift to VoIP also helps businesses simplify their monthly expenses, since internet and voice traffic can run on one line.

Security is another strong advantage. TelOne’s VoIP platform uses encrypted connections and secure routing to protect voice data. This has made it suitable for institutions that handle sensitive communication, including government departments, medical institutions, financial services and legal firms. Secure communication has become important at a time when cyber threats are increasing across Africa. By offering built-in privacy controls, TelOne is giving organisations a trusted solution for confidential voice communication.

The rise of remote work and digital collaboration has also pushed demand for VoIP. Video meetings, online training sessions, customer support centres and remote offices all rely on stable communication tools. TelOne VoIP integrates with conferencing systems and supports both audio and video calls, which makes it easier for teams to stay connected across long distances. Companies that previously depended on traditional landlines are now discovering the benefits of flexible communication through laptops, IP phones and mobile devices.

Despite its benefits, VoIP adoption requires stable internet. Some users still experience challenges where power cuts or network fluctuations affect service quality. TelOne has been expanding fibre coverage and improving network resilience to address these issues. The company is also working with businesses to design backup solutions, including wireless failover options. These improvements are expected to increase service reliability and make VoIP more suitable for high traffic environments like customer service centres.

VoIP is also helping to shape Zimbabwe’s digital transformation agenda. As government institutions move services online, reliable communication becomes essential. Many public offices are adopting TelOne VoIP to improve efficiency in departments that rely on communication with citizens. Schools and universities are also using the service for administration and distance learning support. VoIP allows them to manage calls, run help desks and provide support with lower operating costs.

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The service is also creating opportunities for local entrepreneurs. Technicians, network specialists and ICT firms are offering VoIP installation, configuration and support services. This is expanding the digital skills market and creating employment opportunities across the country. VoIP is now part of the wider digital economy ecosystem that includes broadband expansion, cloud services, enterprise software and data security.

Looking ahead, TelOne plans to continue strengthening its VoIP platform through infrastructure investment and advanced digital features. As more sectors adopt cloud solutions, the demand for reliable and affordable communication will grow. TelOne VoIP is well positioned to support this shift. It provides a strong foundation for businesses that want to modernise, reduce costs and enhance flexibility.

TelOne’s commitment to expanding VoIP is a major step in improving Zimbabwe’s connectivity landscape. It supports economic growth, digital innovation and efficient communication across all sectors. As more users experience its benefits, VoIP is likely to become the country’s standard voice solution for homes, businesses and government institutions.

Source ~ herald online ~ TelOne