Information Technology & Fintech Careers: AFC Holdings E-Channels Manager Vacancy
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AFC Commercial Bank E-Channels Manager Position Overview
- Hiring Institution: AFC Commercial Bank (A Subsidiary of AFC Holdings)
- Position Title: E-Channels Manager
- Core Department: Digital Banking, Fintech Operations, and ICT Integrations
- Key Platforms Managed: Mobile Banking, Internet Banking, E-Wallets, and API Integrations
- Location: Harare, Zimbabwe
- Application Closing Window: Friday, 5 June 2026
AFC Commercial Bank, a commercial banking institution operating under the diversified financial banner of AFC Holdings, is advancing its retail and corporate technology footprint. Applications are invited from innovative, highly analytical technology professionals to fill the critical vacancy of an AFC Holdings E-Channels Manager. This managerial station is embedded within the core digital transformation division and is explicitly engineered to oversee the development, deployment, and optimization of the bank’s electronic transaction platforms.
Serving as the primary architect of electronic delivery networks, the chosen AFC Holdings E-Channels Manager will direct the full operational lifecycle of alternative transaction platforms for Retail, SME, and Corporate client profiles. The position demands a professional capable of managing critical API integrations, supervising platform security protocols, and expanding digital revenue streams while working within strict central bank guidelines.
Key Responsibilities and Performance Deliverables
The everyday portfolio for the successful AFC Holdings E-Channels Manager balances long-term commercial strategy, product design engineering, and strict risk governance.
1. Digital Strategy, Usage Growth & Customer Experience
- Market Penetration: The AFC Holdings E-Channels Manager will focus on Designing and executing aggressive adoption frameworks for mobile applications, USSD channels, internet banking portals, and e-wallet systems to boost customer acquisition.
- Journey Optimization: The AFC Holdings E-Channels Manager will focus on Monitoring customer transaction behaviors, leading user education initiatives, and introducing user-friendly interfaces to enhance the customer journey and minimize churn.
- Non-Interest Income Tracking: The AFC Holdings E-Channels Manager will focus on Managing platform performance data to grow transaction volumes, expand active user bases, and maximize electronic non-interest commission income.
2. Product Innovation & Operational Excellence
- Lifecycle Management: The AFC Holdings E-Channels Manager will focus on Translating corporate business needs into stable digital banking features by overseeing the design, user acceptance testing (UAT), and deployment of software updates.
- Platform Stability Control: The AFC Holdings E-Channels Manager will focus on Monitoring system uptime, tracking transaction success rates across core banking switches, and resolving operational escalations to maintain 24/7 channel availability.
- Vendor & Stakeholder Management: The AFC Holdings E-Channels Manager will focus on Supervising external software vendors, fin-tech partners, and system developers while collaborating internally with ICT infrastructure, risk, and compliance squads.
3. Cybersecurity Risk Management & Regulatory Governance
- Compliance Enforcement: The AFC Holdings E-Channels Manager will focus on Ensuring absolute compliance across all alternative channels with the Reserve Bank of Zimbabwe (RBZ) regulatory guidelines and internal AFC Holdings data policies.
- Threat Mitigation: The AFC Holdings E-Channels Manager will focus on Monitoring live cybersecurity risk frameworks, auditing electronic payment channels for fraud vulnerabilities, and building robust transactional defense systems.
- Team Leadership: The AFC Holdings E-Channels Manager will focus on Supervising, coaching, and developing the e-channels technical support desk, establishing clear performance metrics to encourage continuous improvement.
Qualifications, Experience & Professional Competencies
The AFC Holdings selection board targets a digitally native leader who combines deep software ecosystem understanding with seasoned financial project management habits.
| Evaluation Category | Required Corporate Baselines for the AFC Holdings E-Channels Manager |
| Academic Foundation | Formal Bachelor’s Degree in Information Systems, Computer Science, Banking and Finance, Business Management, or an equivalent qualification. |
| Professional Advantage | Advanced certification in Digital Banking, Cybersecurity, Product Management, or Project Management (Agile/PMP) is a distinct advantage. |
| Industry Longevity | Minimum of three to five (3–5) years of progressive experience operating directly within banking electronic channel operations or fintech sectors. |
| Regulatory Toolkit | Thorough knowledge of payment systems architecture, transactional security controls, and the RBZ regulatory framework for digital reporting. |
| Legal Prerequisite | Clean, valid Class 4 Driver’s Licence to coordinate on-site vendor reviews and regional institutional strategy workshops. |
| Analytical Arsenal | Mastery of key performance indicator (KPI) dashboards, data analytics tracking, and automated core-switch integration protocols. |
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Application Guidelines and Submission Protocol
AFC Commercial Bank utilizes a streamlined, electronic candidate assessment procedure. Software specialists and electronic banking managers looking to secure this AFC Holdings E-Channels Manager chair must forward their application files directly to the centralized corporate human capital office.
Required Application Dossier Components:
- A tailored formal Cover Letter outlining your electronic banking product rollouts, system integration experience, and uptime achievements.
- An updated, comprehensive Curriculum Vitae (CV) tracking your employment history, clear platform proficiencies, managed software stacks, and valid references.
- Certified digital copies of your relevant university degree, professional technology certifications, and national identification card.
Direct Submission E-mail Address: Forward your complete application package via email directly to the central human resources repository at:
Mandatory Email Subject Configuration: To pass primary automated applicant tracking system inbox rules, you must format your email subject header exactly as follows:
E-Channels Manager Application
Your digital application must be successfully recorded in the centralized inbox no later than Friday, 5 June 2026.
Corporate Vetting Advisory: AFC Holdings is an equal opportunity employer, and qualified female technology leaders are highly encouraged to submit applications. Incomplete submissions, profiles lacking direct alternative banking channel management experience, or portfolios uploaded past the official 2026 deadline will be system-archived without evaluation. Only short-listed engineering and product management finalists will receive a direct invitation from the recruitment desk to schedule technical panels, system diagnostic simulations, and interviews.
Disclaimer: The Business Pulse shares verified opportunities from trusted sources. We are not a recruiting agency and do not request any payment for applications.
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