Banking Executive Careers: First Capital Bank Head of Operations Vacancy
Join our WhatsApp Group
First Capital Bank Head of Operations Position Overview
- Hiring Institution: First Capital Bank Zimbabwe (Subsidiary of FMBcapital Holdings)
- Position Title: Head of Operations
- Reporting Structure: Reports directly to the Head of Service Delivery
- Functional Scope: End-to-end banking operations, process optimization, risk mitigation, and digital transformation
- Location: Harare Province, Zimbabwe
- Application Closing Window: Friday, 5 June 2026
First Capital Bank Zimbabwe, a prominent regional commercial banking institution holding a strong presence within the SADC region and operating under parent group FMBcapital Holdings, has opened immediate executive recruitment loops. Applications are invited from highly experienced, results-driven banking leaders to fill the senior role of First Capital Bank Head of Operations. Based at the corporate national headquarters in Harare, this strategic position is placed within the central Service Delivery division.
The successful incumbent will lead, direct, and oversee the bank’s end-to-end operational infrastructure to ensure secure, compliant, and customer-centric service delivery across all touchpoints. Tasked with driving operational strategy, the First Capital Bank Head of Operations will take full accountability for cost management, corporate governance frameworks, and business-as-usual (BAU) performance tracking. This role serves as a core driver for maximizing transaction efficiency and scaling non-interest income performance.
Key Responsibilities and Performance Deliverables
The everyday portfolio for the chosen First Capital Bank Head of Operations balances high-level strategy formulation, automation oversight, and risk control sampling.
1. Digital Transformation, Automation & Strategic Input
- Process Re-engineering: The First Capital Bank Head of Operations will focus on Driving major transformation initiatives across retail and corporate channels, including extensive digitalization, workflow automation, and process re-engineering.
- Committee Governance: The First Capital Bank Head of Operations will focus on Providing expert strategic input at Country Management Committee (CMC) level regarding operational capacities, delivery infrastructure, and emerging corporate hazards.
- Strategic Alignment: The First Capital Bank Head of Operations will focus on Checking that all day-to-day processing activities within the branch and centralized back-office networks align with broad corporate growth targets.
2. Service Level Agreement (SLA) & Quality Management
- SLA Formulation: The First Capital Bank Head of Operations will focus on Formulating and establishing robust service level agreements for all transactional services provided to Retail, Corporate, and Treasury customers.
- Performance Monitoring: The First Capital Bank Head of Operations will focus on Undertaking continuous monitoring of agreed operational SLAs to identify service bottlenecks, maintaining a keen awareness of industry best practices.
- Service Culture Leadership: The First Capital Bank Head of Operations will focus on Developing an institutional service culture across the operations team, ensuring the needs of banking clients remain at the center of all processing activities.
3. Operational Risk Frameworks & Control Sampling
- Risk Mitigation: Managing the bank’s operational risk framework through thorough incident reporting, detailed root cause analysis, and the installation of preventative controls.
- Control Strengthening: Collaborating closely with internal Risk, Compliance, and Audit units to resolve findings, reduce processing losses, and strengthen general workplace governance.
- Performance Management: Providing sound coaching, professional mentorship, and regular performance reviews to all direct reports to foster a culture of accountability.
Qualifications, Experience & Professional Prerequisites
The First Capital Bank selection panel enforces strict vetting standards to identify an executive capable of delivering zero-error transactional stability.
| Evaluation Category | Required Corporate Baselines for the First Capital Bank Head of Operations |
| Academic Foundation | Bachelor’s Degree in Finance, Business Administration, Banking, or a closely related commercial field. |
| Postgraduate Track | An MBA or relevant postgraduate qualification is highly preferred by the executive vetting board. |
| Professional Certifications | Credentials such as Lean Six Sigma, Operations Management diplomas, or senior Banking certifications are advantageous. |
| Industry Longevity | Minimum of at least 5 years in senior leadership roles specifically managing core commercial banking operations. |
| Technical Toolkit | Proven history in large-scale operations management, digital core banking transformations, and regulatory compliance. |
| Compliance Baseline | Absolute familiarity with international AML/KYC guidelines, RBZ requirements, and internal audit methodologies. |
ALSO READ: Apply for the Gonarezhou student attachment program at Gonarezhou Conservation Trust.
Application Guidelines and Submission Protocol
First Capital Bank Zimbabwe operates a direct, centralized electronic application system through the regional FMBcapital Holdings talent acquisition terminal.
Required Application Dossier Components:
- A tailored formal Cover Letter explicitly details your commercial banking leadership history, digital migration milestones, and expected remuneration package.
- An updated, detailed Curriculum Vitae (CV) tracking your executive employment record, software masteries, and verifiable references.
- Certified digital copies of your degrees, postgraduate credentials, and national identification.
Direct Portal Application Steps:
- Open your web browser and navigate directly to the centralized FMBCH recruitment portal interface:
https://careers.fmbch.com/ - Locate the active slot for Head of Operations under the Zimbabwe region tab.
- Construct your secure profile, input your historical career milestones, and state your expected remuneration details as required.
- Upload your compiled CV and cover letter under the dedicated attachments section.
- Review all your self-declared operational parameters for accuracy and submit your file before the database portal closes.
Your complete digital application profile must be successfully logged into the corporate registry no later than Friday, 5 June 2026.
Corporate Screening Notice: First Capital Bank Zimbabwe is an equal opportunity employer and a registered member of the Deposit Protection Scheme. Incomplete profiles, dossiers missing expected remuneration indications, or applications recorded past the official deadline will be archived without evaluation. Only short-listed operations finalists will receive a direct response from the talent acquisition team to schedule practical case studies, executive board panels, and interviews.
Disclaimer: The Business Pulse shares verified opportunities from trusted sources. We are not a recruiting agency and do not request any payment for applications.
Leave a Reply