Service Desk Analyst Vacancy – KPMG Zimbabwe
- 📢 Employer: KPMG Zimbabwe
- 💼 Position: Service Desk Analyst
- 📍 Location: Harare, Zimbabwe
- 📧 Application Email: ZW-FMRecruitment@kpmg.com
- 📅 Closing Date: 21 July 2026
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KPMG Zimbabwe is inviting applications from suitably qualified and experienced professionals for the Service Desk Analyst position within its Information Technology Services (ITS) department based in Harare.
The Service Desk Analyst will play a key role in delivering technical support services, resolving IT incidents, and ensuring users receive efficient and professional IT assistance. This Service Desk Analyst opportunity is ideal for candidates with experience in IT service management and customer support within a fast-paced environment.
About the Service Desk Analyst Role
The Candidate will provide frontline IT support to users, assisting with incident resolution, service requests, and troubleshooting while contributing to the smooth operation of the organisation’s technology infrastructure.
The successful candidate will work within the ITS department, applying IT service management principles, collaborating with colleagues, and maintaining high standards of customer service. The Service Desk Analyst will also support continuous service improvement while ensuring timely resolution of technical issues.
Vacancy Overview
| Category | Details |
|---|---|
| Position | Service Desk Analyst |
| Employer | KPMG Zimbabwe |
| Department | Information Technology Services (ITS) |
| Location | Harare, Zimbabwe |
| Application Email | ZW-FMRecruitment@kpmg.com |
| Closing Date | 21 July 2026 |
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Key Responsibilities
The Service Desk Analyst will provide first-line IT support by responding to user queries, diagnosing technical issues, and resolving incidents efficiently through established IT service management processes.
The role also involves working collaboratively with technical teams to escalate complex issues where necessary, maintaining accurate service records within the ITSM platform, and contributing to the delivery of reliable technology services. The successful candidate will support service quality by following best practices and ensuring users receive timely assistance.
Qualifications and Experience
Applicants for the Service Desk Analyst position should possess a Bachelor’s degree in Computer Science, Information Systems, ICT, or an equivalent qualification with at least a 2.1 class or better. Candidates should have a minimum of three years’ experience in a Service Desk environment. ITIL certification and a basic understanding of cloud computing will be an added advantage. Experience using Information Technology Service Management (ITSM) platforms, preferably ServiceNow, is highly desirable.
Skills and Competencies
The ideal Service Desk Analyst should demonstrate excellent communication and interpersonal skills, strong attention to detail, and the ability to contribute effectively within a high-performing team. Applicants should be capable of working under pressure in a demanding environment while maintaining professionalism, delivering quality customer service, and collaborating effectively with colleagues.
Application Process
Interested candidates should submit their Curriculum Vitae (CV) by email to ZW-FMRecruitment@kpmg.com, clearly stating “ITS Service Desk Analyst” as the email subject.
Applications must be submitted on or before 21 July 2026.
Only shortlisted candidates will be contacted.
Recruitment Notice
This Service Desk Analyst vacancy offers an excellent opportunity for experienced IT professionals seeking to advance their careers with one of the world’s leading professional services firms. KPMG Zimbabwe is looking for candidates who combine technical expertise with strong customer service skills and the ability to thrive in a collaborative environment.
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