Fintech Careers: TN CyberTech Bank Vacancy of Customer Experience Officer
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📱 VACANCY OVERVIEW & DIGITIZED OPERATIONS
- Hiring Entity: TN CyberTech Bank Limited
- Position: Customer Experience (CX) Officer
- Core Department: Customer Experience, Contact Centre, and Digital Channels Division
- Primary Mandate: Omni-channel service delivery, customer journey optimization, and digital trend reporting
- Compliance Benchmarks: Total alignment with Know Your Customer (KYC) and Anti-Money Laundering (AML) standards
- Application Deadline: Tuesday, 26 May 2026
TN CyberTech Bank Limited, a registered commercial bank and member of the Deposit Protection Corporation (DPC) specializing in digital-first retail banking workflows, has announced a highly competitive TN CyberTech Bank Vacancy for the position of Customer Experience (CX) Officer. This tech-forward position is designed for a dynamic, data-driven professional capable of driving service excellence across all interactive banking touchpoints.
The selected TN CyberTech Bank Vacancy incumbent will assume responsibility for managing high-volume, multi-channel customer interactions. The role blends direct contact center support, social media community moderation, and predictive data analysis to identify and eliminate customer friction points while advancing the bank’s digital transformation roadmap.
Key Responsibilities and Performance Deliverables
The portfolio for this TN CyberTech Bank Vacancy merges front-line customer engagement with backend service optimization and data-centric reporting.
1. Omni-Channel Service Delivery & Query Resolution
- Digital Communication: The TN CyberTech Bank Vacancy applicant will be responsible for delivering prompt, high-impact, and professional customer service across the central Contact Centre, targeted outbound telephone calling, and expanding digital messaging channels.
- Social Media Moderation: Actively monitoring, analyzing, and responding to direct client interactions, reviews, and community threads across the bank’s active social media ecosystems.
- SLA Compliance: Managing, tracking, and resolving complex customer enquiries and transactional issues efficiently within established institutional service level agreements (SLAs).
2. Analytical Auditing & Process Innovation
- Feedback Tracking: Collecting and analyzing customer feedback, net promoter scores (NPS), and client complaints to isolate underlying root causes and discover concrete improvement avenues.
- Transformation Support: Partnering with the core IT and product development units to support system updates, digital innovation pipelines, and automated customer experience workflows.
- Trend Reporting: Compiling detailed analytical reports detailing daily interaction volumes, recurring customer problem trends, and baseline team performance metrics.
3. Cross-Functional Escalation & Statutory Controls
- Internal Collaboration: Cooperating with backend tech engineers, compliance auditors, and branches to systematically clear escalated customer issues.
- Risk & Regulatory Care: The TN CyberTech Bank Vacancy applicant will be responsible for enforcing complete operational compliance with all active central bank regulatory mandates, specifically checking transaction integrity against foundational Know Your Customer (KYC) frameworks and Anti-Money Laundering (AML) control points.
Candidate Specifications and Technical Evaluation Criteria
The recruitment committee targets customer care professionals who combine exceptional interpersonal skills with structural familiarity with Customer Relationship Management (CRM) databases for the TN CyberTech Bank Vacancy.
| Evaluation Category | Institutional Selection Standard |
| Academic Foundation | University Degree in Marketing, Media Studies, Communication, Business Management, or a related field are requirements for the TN CyberTech Bank Vacancy |
| Professional Certification | Post-graduate certifications in Customer Experience or Public Relations (e.g., CICM status) will be treated as a distinct competitive advantage. |
| Sector Longevity | One (1) to three (3) years of verifiable, hands-on experience operating within modern customer service hubs, digital Contact Centres, or commercial banking environments. |
| Technical Competence | Sound structural understanding of modern customer experience principles, digital messaging tools, and integrated CRM software infrastructure. |
| Key Core Competencies | Strong analytical problem-solving abilities, exceptional verbal and written communication traits, and the agility to multitask in a fast-paced environment. |
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Application Guidelines and Submission Protocol
TN CyberTech Bank Limited is an equal opportunity employer focused on fostering digital innovation and financial inclusion. Candidates who meet the required qualifications, experience thresholds, and analytical profiles for this TN CyberTech Bank Vacancy should forward their application materials through the designated electronic mail channel.
Required Submission Dossier:
- A comprehensive, updated Curriculum Vitae (CV) showcasing your history with multi-channel contact centers, CRM data capture, and resolution metrics.
- A professional cover letter clarifying your immediate availability and your alignment with digital banking transformation frameworks.
- Relevant digital copies of your academic degree and any professional CX certifications.
Submission E-mail Address: Send your compiled application package directly to the human resource evaluation committee at:
appointments@tncybertechbank.co.zw
Mandatory Subject Line Format: To pass automated inbox routing filters, your electronic mail must explicitly state your target role exactly as follows:
Customer Experience (CX) Officer
Important Deadline Notice: All data packages must be fully logged into the corporate recruitment server no later than Tuesday, 26 May 2026. Given the digital focus of this intake, late submissions or incomplete application attachments will be automatically filtered out of the selection engine. Only short-listed customer care candidates will be contacted for virtual panels and communication assessments.
Disclaimer: The Business Pulse shares verified opportunities from trusted sources. We are not a recruiting agency and do not request any payment for applications.
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