Information Technology & User Support Careers: ZINARA Service Desk Analyst Vacancy
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ZINARA IT Vacancies Service Desk Analyst Position Overview
- Hiring Institution: Zimbabwe National Road Administration (ZINARA)
- Position Title: Service Desk Analyst (Grade C5)
- Reporting Structure: Reports directly to the Infrastructure and Network Specialist
- Functional Scope: First-line multi-site technical support, ITIL service desk management, and network troubleshooting
- Location: Corporate Head Office, Harare, Zimbabwe (With remote coverage for all nationwide stations)
- Application Closing Window: Wednesday, 17 June 2026 (Midnight)
The Zimbabwe National Road Administration, the statutory body tasked with the administration of the nation’s road network fund and the collection of vital road user fees, toll gate levies, and vehicle licensing revenues, has expanded its internal tech support wing. Applications are invited from customer-centric, highly technical ICT professionals to fill the permanent vacancy of Service Desk Analyst (Grade C5). Candidates tracking ZINARA IT vacancies will find this post positioned within the core IT infrastructure framework to maintain seamless system performance for all ZINARA operations.
The ZINARA IT vacancies candidates will be Reporting directly to the Infrastructure and Network Specialist, the successful candidate will operate as the primary point of contact for all technology service inquiries across the organization. This position demands a patient, technically disciplined analyst who can resolve software, hardware, and network access challenges for both head office teams and remote outpost staff, ensuring that national revenue collection workflows encounter minimal downtime.
Key Responsibilities and Performance Deliverables
The day-to-day workspace for the Grade C5 Service Desk Analyst balances frontline troubleshooting, ITIL-driven process enforcement, and meticulous hardware tracking.
1. Frontline IT Technical Support & Multi-Site Incident Triage
- Primary Point of Contact: The ZINARA IT vacancies candidates will be Serving as the central interface for all incoming technology service requests, diagnostics inquiries, and system faults from ZINARA personnel across all geographical locations.
- First-Call Resolution: The ZINARA IT vacancies candidates will be Executing rapid hardware and software diagnostics to achieve first-call resolution where possible, while cleanly escalating complex routing faults to backend infrastructure or development units.
- Application Monitoring: The ZINARA IT vacancies candidates will be Monitoring the daily production baselines of assigned applications, tracking live user bugs, and tracking system bottlenecks to stabilize internal networks.
2. Hardware Provisioning, Configuration & ITIL Catalog Governance
- System Deployment: The ZINARA IT vacancies candidates will be Installing, configuring, testing, and supporting corporate desktops, laptops, network printers, peripheral hardware, and localized WAN/LAN endpoints.
- Productivity Tool Support: The ZINARA IT vacancies candidates will be Optimizing and troubleshooting core enterprise productivity tools, including Microsoft Office suites, Outlook exchange profiles, and operating system environments.
- Account Administration: The ZINARA IT vacancies candidates will be Managing user network directory permissions, setting up database access accounts, configuring corporate emails, and handling secure password resets.
- Service Catalog Management: The ZINARA IT vacancies candidates will be Managing the ZINARA ICT Service Catalogue and enforcing structured ITIL-based policies to elevate daily service delivery quality.
3. Preventative Maintenance, Logistics & Disaster Recovery
- Resource Scheduling: The ZINARA IT vacancies candidates will be Scheduling backend processing resources to ensure the timely generation and delivery of public notices, account statements, financial transaction files, and third-party automated data flows.
- Supplier Liaison: The ZINARA IT vacancies candidates will be Coordinating regular preventative maintenance schedules, tracking the replacement of faulty terminal components, and managing interactions with third-party tech suppliers.
- Disaster Recovery Preparedness: The ZINARA IT vacancies candidates will be Leading the setup, execution, and verification testing of application environments at designated disaster recovery sites, ensuring new replacement units are prepped for user deployment.
- Data Logging: The ZINARA IT vacancies candidates will be Maintaining accurate database records of corporate hardware assets, active deployment locations, user creation forms, and structural IT policy documents.
Qualifications, Experience & Technical Requirements
The ZINARA human resources panel targets a patient, detail-oriented analyst who displays a strong command of enterprise network troubleshooting and high-pressure client care habits.
| Evaluation Category | Required Baseline Standards for ZINARA IT Vacancies |
| Academic Foundation | Formal Bachelor’s Degree in Computer Science, Information Systems, or a closely related ICT degree field. |
| Schooling Baselines | Minimum of 5 Ordinary Level passes including English Language and Mathematics, alongside at least 2 Advanced Level passes. |
| Technical Licensure | Valid CompTIA A+ Certification or an equivalent hardware and software support credential is required. |
| Industry Longevity | Minimum of at least three (3) years of progressive experience in an enterprise IT helpdesk or service desk support role. |
| Framework Advantage | Possessing an ITIL Foundation certification or a recognized customer care credential is a highly valued advantage. |
| Core Competencies | Exceptional troubleshooting skills, working knowledge of networking basics, excellent communication, and problem-solving habits. |
| Personal Attributes | Demonstrated ability to function independently, absolute patience under intense user pressure, and systematic attention to detail. |
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Application Guidelines and Portal Submission Protocol
ZINARA operates a centralized, secure e-recruitment network. Technical support professionals who meet all the mandatory qualification parameters for this Grade C5 position must submit their credentials through the web portal.
Required Application Dossier Components:
- A tailored formal Application Letter explicitly highlighting your helpdesk triage background, ITIL policy application, and multi-site hardware configuration experience.
- An updated, comprehensive Curriculum Vitae (CV) tracking your tech support timeline, hardware and software proficiencies, and verifiable reference contacts.
- Certified clear digital scans of your computer science or ICT degree, your CompTIA A+ certification, your ‘O’ and ‘A’ Level certificates, and your national identity card.
Direct Portal Application Steps:
- Launch your web browser and navigate directly to the official ZINARA talent acquisition gateway:
https://recruitment-portal.zwzinara.net/ - Create or log into your unique applicant profile, updating your personal biography, contact metrics, and core technical skill groups.
- Locate the active job listing designated as Service Desk Analyst (Grade C5).
- Upload your compiled cover letter, CV, and all certified qualification attachments into the corresponding file fields.
- Review all inputted data blocks to check for absolute accuracy and execute your final digital submission.
Your application profile must be recorded in the database no later than Wednesday, 17 June 2026 at Midnight.
Anti-Fraud Verification Warning: ZINARA does not charge any placement, documentation, interview, or processing fees at any stage of the recruitment process. Candidates must beware of fraudulent individuals claiming to represent the administration to extract money. Report any suspicious, illegal, or extortionate activities immediately through the ZINARA security desk via WhatsApp at 0712 245 276. Incomplete profiles, dossiers missing a valid ICT degree or A+ certification, or applications recorded past the official 2026 deadline will be permanently archived.
Disclaimer: The Business Pulse shares verified opportunities from trusted sources. We are not a recruiting agency and do not request any payment for applications.
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