Customer Excellence: Proplastics Call Centre Representative Vacancy
Proplastics, Zimbabwe’s premier manufacturer of high-performance plastic piping solutions, is looking for professional and energetic individuals to join its team. Recognized for providing “Pipe Systems That Last,” Proplastics is equally committed to providing customer service that lasts. The organization is currently inviting applications for the Proplastics Call Centre Rep position.
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As the first point of contact for many clients across the civils, mining, and agricultural sectors, Call Centre Representatives serve as the essential voice of the brand. This Proplastics Call Centre Rep role is ideal for those who excel in communication, possess a customer-focused attitude, and thrive in a structured, performance-driven environment.
Quick Glance: Proplastics Call Centre Rep Vacancy Details
| Feature | Details |
| Organization | Proplastics |
| Position Title | Call Centre Representative |
| Location | Harare, Zimbabwe |
| Required Education | Diploma (Business Admin, Marketing, or similar) |
| Industry | Manufacturing / Piping Solutions |
| Application Deadline | 17 May 2026 |
Key Responsibilities and Performance Goals
The Proplastics Call Centre Rep will be integrated into a high-functioning service team, ensuring that every customer interaction adds value to the relationship.
- Communication Management: Proplastics Call Centre Rep Handle both incoming and outgoing customer calls with professionalism and efficiency.
- Inquiry Resolution: Respond accurately to customer inquiries regarding product specifications, pricing, and service requests.
- Complaint Handling: Address and resolve customer complaints, ensuring that unresolved issues are escalated promptly to the relevant departments.
- Data Integrity: Maintain precise customer records and call logs. Regularly update customer information within the company systems to ensure database accuracy.
- Performance Tracking: Consistently meet established call centre performance and quality targets while contributing to the overall improvement of service delivery.
Minimum Requirements & Skill Profile
To qualify for the Proplastics Call Centre Rep position, candidates must demonstrate a blend of academic preparation and practical experience.
- Academic Foundation: The Proplastics Call Centre Rep requires a Diploma in Business Administration, Customer Service, Sales, Marketing, or a related field is mandatory.
- Work Experience: Proven experience in a call centre or a high-volume customer service environment.
- Communication Skills: Exceptional verbal and interpersonal communication abilities, complemented by professional telephone etiquette.
- Technical Proficiency: Good computer literacy with strong data capturing skills. Proficiency in standard office software is required.
- Problem-Solving: The ability to remain calm under pressure, resolve conflicts objectively, and handle difficult customer situations with a focus on solutions.
- Attention to Detail: Strong organizational skills and the discipline to maintain accurate documentation in a fast-paced environment.
ALSO READ: Apply for the Baker’s Inn Distribution Trainee programme in Harare.
How to Apply: Submission Guidelines
Interested candidates who meet the requirements for the Proplastics Call Centre Rep vacancy should follow these steps to ensure their application is considered:
- Dossier Requirements: Prepare a detailed Curriculum Vitae (CV) and a tailored cover letter that highlights your relevant call centre experience.
- Email Submission: Send your application to the Human Resources Department at hr@proplastics.co.zw.
- Referencing: Use the job title “Call Centre Representative” as your email subject line for easier processing.
- Closing Date: All applications must be submitted by Sunday, 17 May 2026.
Disclaimer: The Business Pulse shares verified opportunities from trusted sources. We are not a recruiting agency and do not request any payment for applications.
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